At New Jersey Skylands Insurance Association, we are committed to providing exceptional customer service and offer exclusive benefits to all our members. Roadside Assistance With New Jersey Skylands' Roadside Assistance Program, you won't be left stranded. Our members receive services that include coverage up to $100 for battery boost / jump-start; tire change; fuel delivery; key retrieval; and towing assistance-24 hours a day, 365 days a year. Call 866-247-4674 for emergency service. Claims Emergency Response If you experience a water, smoke or fire loss, our Emergency Response Program has adjusters on call to help you 24/7, including weekends and holidays. Emergency cleaning contractors will contact you within two hours after you report the damage and will be on-site within four hours after your initial report. Quality Auto Repair Guarantee You expect repairs done right the first time. We guarantee repairs done through our automobile Priority Repair Program for as long as you own or lease your vehicle. Identity Theft Resolution Services and Credit Monitoring Services Did you know that 27,000 new people each day become victims of identity theft? For the past seven years, identity theft has been the fastest-growing crime in America, and its effects can be devastating. A single fraudulent activity on one of your accounts is often just the tip of the iceberg, so time is of the essence. New Jersey Skylands Insurance Association has partnered with Identity Theft 911®, a leading provider of identity theft solutions, to provide you with comprehensive theft resolution services and proactive assistance should you have a serious identity theft crisis, or simply need to take preventive measures regarding a stolen credit card or lost wallet. Disaster Document Recovery If you have lost your personal identification, legal or financial documents due to a natural disaster, flood or fire, a highly experienced specialist from Identity Theft 911® will help reestablish crucial sensitive documents, expedite emergency authentication, provide access to financial institutions and records, and coordinate with your employer, benefits providers, and even family and friends. Call our Claims Department at 888-855-4622 to be transferred to an Identity Theft 911® specialist. Travel Document Recovery Ever thought about the frustration you would experience if you suddenly lost your license, passport, or airline tickets while traveling? Instead of focusing on your trip, you would be stuck dealing with law enforcement officials, government bureaucrats and credit reporting agencies. New Jersey Skylands Insurance Association members have access to highly experienced fraud specialists to help you with emergency travel documents and arrangements, as well as take proactive measures to protect against the fraudulent use of your lost information. New Jersey Skylands Insurance Association Quality Service Pledge We pledge: To contact members promptly after report of loss, and to answer promptly all phone calls and correspondence. To treat member courteously and professionally at all times. To issue check within 72 hours after settling the claim. If we fail to live up to this pledge, members can send a letter documenting the circumstances and request a refund of their applicable physical damage deductible (up to $500).